Privacy Policy

This Privacy Policy explains how Rainbet Casino may collect, use, store and protect personal information when players visit the website, create an account, use our services or contact support. It also explains the choices available to players regarding their information. This policy is written for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

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Information we may collect

Rainbet Casino may collect information that is needed to provide online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how a player uses the website, the services requested and the choices made while using the account.

Article contents

Account and personal details

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, contact details, account login information and preferences. We may also record information about responsible gambling settings, communications preferences and interactions with customer support. This information helps us create and manage an account, communicate with a player and provide suitable assistance.

Identity and verification information

To confirm identity, age and eligibility, we may request or receive verification information and documents. This may include identity documents, proof of address, information about the source of funds where required, and records of checks carried out to prevent fraud, money laundering, identity misuse and other unlawful activity. Verification information is handled for security, compliance and account protection purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment information may be processed through payment providers or other service partners. We may receive transaction confirmations or limited payment details needed to process an instruction, investigate a payment issue, prevent misuse and maintain accurate financial records. Players should review the privacy information provided by any payment service they choose to use.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and information about interactions with the website. We may also record information about connection errors, security events and website performance. This information helps us operate, secure and improve the service.

Information from other sources

Where appropriate, we may receive information from service providers, verification services, payment providers, fraud prevention services or publicly available sources. We use information from these sources only where it is relevant to operating the account, completing checks, processing transactions, meeting obligations or protecting players and the website.

How we use personal information

Personal information is used for clear and legitimate purposes connected with providing and administering the service. Depending on the circumstances, we may use information to:

Create, verify, maintain and close player accounts.
Process deposits, withdrawals, bets, account activity and related requests.
Confirm identity, age and account eligibility.
Carry out security, anti-fraud, anti-money laundering and risk checks.
Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
Provide customer support, respond to questions and resolve complaints.
Communicate about account activity, service messages, security matters and important changes.
Send marketing communications where permitted and where a player has provided the required consent or otherwise has a lawful choice to receive them.
Personalise or improve website content, features, performance and usability.
Monitor responsible gambling indicators and provide information or support where appropriate.
Meet legal, regulatory, accounting, record-keeping and other applicable obligations.
Protect the rights, safety, property and security of players, service providers and the website.

We aim to collect and use information that is relevant to these purposes and not retain it in an identifiable form for longer than reasonably necessary, subject to applicable obligations. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, communications or security records. Where continued retention is required, the information will be retained for that purpose and handled in accordance with applicable requirements.

Personal information may be accessed by authorised staff, contractors, technology providers, payment providers, verification providers, professional advisers and other service providers who need it to perform relevant functions. Information may also be disclosed where necessary to prevent harm, investigate suspected wrongdoing, comply with a lawful request or meet an applicable obligation. Service providers are expected to handle information appropriately and only for relevant purposes.

Cookies, security and data storage

Cookies and similar technologies

Rainbet Casino may use cookies and similar technologies to make the website work, remember preferences, support account functions, understand how the website is used and help identify security or performance issues. Some cookies are necessary for core features, while others may support analytics, personalisation or marketing. Cookie settings and availability may vary by browser and device.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features, including account or security functions. Browser settings may also allow players to receive a notice before cookies are stored. Information about cookies may be provided in additional website notices where relevant.

Protecting personal information

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and staff or supplier controls. No online service can guarantee absolute security, so players should choose a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Service providers and international handling

Some functions may be provided by third-party service providers, and information may be stored or processed in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and protection of personal information. The countries and providers involved may change as services and technology develop. Information may also be disclosed across locations when necessary to process payments, complete verification, provide technical support, prevent fraud or meet applicable obligations.

Data breaches and concerns

If a security incident affects personal information, we will assess the incident and take steps that are appropriate in the circumstances, including investigation, containment, remediation and notification where required. Players should contact support if they have a privacy concern, believe information is inaccurate or suspect that an account has been compromised.

Your privacy choices and data rights

Subject to applicable requirements and reasonable verification of identity, players may ask about how their personal information is handled and exercise available privacy rights. These rights may include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of personal information and withdrawing consent to marketing communications.

Access: ask for a copy of personal information held about you or information about how it is used.
Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent to marketing communications or change your marketing preferences at any time.
Questions and complaints: contact us if you have concerns about the collection, use, security or handling of your personal information.

To exercise these rights or make a privacy request, email support@rainbetcasino.wtf. Please include enough information for us to understand your request, such as the account details needed to locate the relevant record. We may ask for reasonable information to verify the requester’s identity before providing access or making changes. This protects account information from unauthorised requests.

A request may be limited, refused or delayed where permitted or required by applicable obligations, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention or require information that must be retained. If information cannot be deleted because it must be kept for a required period, access may be restricted and the information will be retained only for the relevant purpose.

Players can usually unsubscribe from promotional emails by using the unsubscribe option in the message or by contacting support. Withdrawing consent to marketing does not affect account, security, transaction or service communications that are necessary to operate the account or provide important information. Changes to this Privacy Policy may be published on this page. Players should review it from time to time to stay informed about how personal information is handled.