Responsible Gaming

For most people, gambling is an occasional leisure activity. Even so, it can become difficult to manage if spending, time or emotions begin to affect other parts of life. Setting personal boundaries before you play can help you make decisions calmly and avoid playing beyond what you intended.

Only gamble with money you can afford to lose after essential expenses have been covered. Money needed for rent, mortgage payments, bills, food, transport, education, savings or debt repayments should never be used for gambling. Do not borrow money, use credit for gambling or ask other people to fund your play.

There is no guaranteed strategy for winning. Casino games are designed for entertainment and outcomes are generally determined by chance. Previous results do not predict future results, and a losing session does not mean a win is due. Trying to recover losses by increasing stakes or playing for longer can lead to further losses.

Practical ways to stay in control

• Set a gambling budget and a time limit before you begin.
• Keep gambling funds separate from money reserved for everyday expenses.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses or increase your stakes to try to change an earlier result.
• Treat wins as part of the entertainment experience rather than as income.
• Keep a record of deposits, withdrawals, playing time and overall spending.
• Avoid gambling as a response to financial pressure, loneliness, boredom or difficult emotions.
• Discuss your limits with someone you trust if you find them difficult to maintain.

Responsible gambling tools are designed to help you make deliberate decisions about your activity. Depending on the features available to you, you may be able to set deposit, loss, wagering or session limits, take a temporary break, or request account closure. Limits are most effective when set before gambling begins and should reflect your personal financial circumstances.

Consider taking a break

If gambling no longer feels enjoyable or your limits are becoming difficult to follow, a break may be appropriate. A temporary break can create time to review your habits without the pressure of making decisions during a session. During a break, remove gambling applications or bookmarks, avoid gambling-related advertising where possible and ask a trusted person to support your plan.

Consider account closure

If you believe you should stop gambling, you can request that your account be closed or restricted through the available account support process. Be clear about what you are requesting and why. Do not create another account or use someone else’s account to continue gambling after asking for a restriction. Account restrictions may not prevent gambling with every provider, so you may also need to contact other operators separately.

Protect your account

• Keep your login details private and use a secure password.
• Do not allow another person to use your account or payment method.
• Review account activity and payment records regularly.
• Contact the relevant support team promptly if you notice activity you do not recognise.
• Keep your personal and financial information up to date where required.
• Do not gamble through an account belonging to another person.

Players should also comply with any age, identity and account requirements that apply to online gambling in Australia. Gambling is not suitable for children. Parents and carers should take reasonable steps to prevent minors from accessing gambling accounts, devices and payment methods.